Frequently Asked Questions UNIX
Last updated: May 2026
UNIX
Frequently Asked Questions
Everything you need to know about UNIX, from sizing to shipping.
Sizing & Fit
How do I find my right size?
Every product page includes a detailed size chart in centimeters, and we recommend measuring yourself before ordering. If you're between sizes, choose the larger size for loungewear and your usual size for activewear.
Do activewear pieces run true to size?
Yes — the Sport collection is designed to sit close to the body for support and definition, while the Waist Tone and Sculpting collections feature sculpting fabrics that hug your shape. If you prefer a more relaxed fit, size up.
Do loungewear pieces run large?
The Comfy collection is designed with a relaxed silhouette by intention. If you prefer a closer fit, size down.
Fabric & Care
What fabrics do you use?
Our activewear is made from premium nylon and spandex fabrics designed for support and breathability, while our loungewear comes in soft cotton-blend fabrics that are gentle on skin and easy to care for.
How do I care for my UNIX pieces?
To keep them at their best, wash in cold water with similar colors, avoid fabric softener, and air dry whenever possible. Care instructions are included on every product label.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders over SAR 600 within the Kingdom of Saudi Arabia.
Where do you ship?
We ship across the Kingdom, the GCC, and worldwide. Standard delivery within Saudi Arabia takes 1 to 4 business days.
How can I track my order?
Once your order ships, you'll receive a tracking link by email and SMS, and you can follow your order at any time.
Returns & Exchanges
What is your return policy?
Return or exchange requests must be submitted within 24 hours of receiving your order, for unused products in their original condition with tags attached. Discounted products are not eligible for return.
How do I start a return?
Contact us at info@unix.sa with your order number, and we'll guide you through every step.
Are returns free?
The customer is responsible for return shipping costs, unless the product arrived damaged or incorrect.
Payment
What payment methods do you accept?
We accept Mada, Visa, MasterCard, Tabby, and Tamara. All transactions are secure and encrypted.
Can I pay in installments?
Yes, we offer installment payments through Tabby and Tamara at checkout.
Orders
Can I cancel or modify my order?
You can cancel or modify your order before it ships. Once shipped, please follow our return process.
How can I contact customer service?
You can reach us at info@unix.sa. We respond within 24 hours, Sunday through Thursday.
