Last updated: May 2026

Frequently Asked Questions

Everything you need to know about UNIX — from sizing to shipping.

About UNIX

What is UNIX?

UNIX is a Saudi Arabian women's activewear and loungewear brand. We design considered pieces for the modern woman — leggings, sports bras, matching sets, and refined loungewear — serving the Kingdom of Saudi Arabia and the wider GCC region.

Where is UNIX based?

UNIX is based in Saudi Arabia. We ship from a local warehouse and serve customers across the Kingdom and the wider GCC region.

What does UNIX sell?

UNIX sells women's activewear (leggings, sports bras, matching sets), loungewear (lounge pants, shirts, robes, pyjama sets), and refined accessories (gym bags, scented candles, hair clips, water bottles).

Sizing & Fit

How do I know which size to choose?

Each product page includes a detailed size chart with measurements in centimeters. We recommend measuring yourself before ordering. If you're between sizes, we generally recommend sizing up for loungewear and your usual size for activewear.

Are UNIX activewear pieces true to size?

Yes — our Sport collection is designed to fit close to the body for support and definition. The Waist Tone and Sculpting collections feature contour fabrics that hug your shape. If you prefer a more relaxed fit, size up.

Do UNIX loungewear pieces run large?

Our Comfy collection is designed with a relaxed silhouette by intention. If you prefer a closer fit, consider sizing down.

Fabric & Care

What fabrics does UNIX use?

UNIX activewear is crafted from premium nylon-spandex contour fabrics designed for support and breathability. Our loungewear features soft cotton-blend fabrics that are gentle on skin and easy to care for.

How do I care for my UNIX pieces?

For longevity, wash in cold water with similar colors, avoid fabric softener, and air-dry when possible. Care instructions are included on every product label.

Shipping & Delivery

Does UNIX offer free shipping?

Yes — UNIX offers free shipping on all orders over 600 SAR within Saudi Arabia.

Where does UNIX ship?

UNIX ships across Saudi Arabia and the GCC region. Standard delivery within KSA takes 2-4 business days.

How long does UNIX delivery take?

Standard delivery within Saudi Arabia takes 2-4 business days from the time the order is shipped. GCC deliveries may take 5-7 business days.

How can I track my order?

Once your order ships, you'll receive a tracking link via email and SMS. You can track your package at any time.

Returns & Exchanges

What is UNIX's return policy?

UNIX accepts returns within 14 days of delivery for unworn items in original condition with tags attached. Final sale items cannot be returned.

How do I start a return?

Contact us at info@unix.com.co with your order number, and we'll guide you through the process.

Does UNIX offer free returns?

The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.

Are any items final sale?

Yes — for hygiene reasons, certain items (such as bra tops and select intimate pieces) are marked as final sale and cannot be returned. These items are clearly labeled on the product page.

Payment

What payment methods does UNIX accept?

UNIX accepts Mada, Visa, MasterCard, Tabby, and Tamara. All transactions are secure and encrypted.

Can I pay in installments?

Yes — UNIX offers installment payments through Tabby and Tamara at checkout.

Orders

Can I cancel or modify my order?

Orders can be canceled or modified before shipping. Once shipped, please follow our return process.

How can I contact UNIX customer service?

You can reach UNIX customer service at info@unix.com.co. We respond within 24 hours, Sunday through Thursday.

Page last reviewed: May 2026 · UNIX, Saudi Arabia