Refund policy
Return & Exchange Policy
Request Submission Process
• A return or exchange request must be submitted within a maximum of 24 hours from the date of receiving the order through the Return Request feature on the online store.
• The customer must inspect the order immediately upon receipt and ensure it matches the order details.
• Only one return request is allowed per order.
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Conditions for Accepting Returns or Exchanges
To be eligible for a return or exchange, the following conditions must be met:
• The product must be unused, unwashed, and undamaged.
• The product must be in its original condition, including all original tags and accessories.
• The request must be submitted within the specified time frame.
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Eligible Cases
• In the event of a store error or a verified manufacturing defect, the store will bear all associated costs, with no charges imposed on the customer.
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Non-Eligible Items
Returns or exchanges are not applicable to the following items:
• Underwear.
• Socks.
• Sports bras.
• Robes.
• Towels.
• Cups.
• Products sold under promotions or discounts (Final Sale).
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Change of Mind / Size / Color
• If the request is due to a change of mind, size, or color, the customer bears the shipping costs.
• Restocking fees will be applied in accordance with the approved policy.
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Inside the Kingdom of Saudi Arabia
• Return or exchange requests must be submitted through the Return Request feature on the online store.
• The customer bears shipping costs as per the approved policy.
• Returned products will be inspected within one business day of receipt to verify compliance with return conditions.
• Upon approval, the replacement product will be shipped or the refund process will be completed based on the request type.
• If the product does not meet return conditions, restocking fees will be applied.
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Outside the Kingdom of Saudi Arabia
• After approval of the return or exchange request, the customer will be provided with return instructions and the shipping address via the store or the registered email.
• Returns must be shipped via the carrier designated for the destination country.
• The customer is responsible for delivering the package to the shipping carrier according to the provided instructions.
• Returned items will be inspected within one business day from the date of receipt.
• Shipping fees are calculated based on the destination country at the actual shipping cost, plus any applicable taxes or duties, if any.
• The customer bears all such costs if the request is due to personal preference, and restocking fees will apply.
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Incorrect Address or Contact Information
• If an incorrect address or phone number is provided, the customer bears all shipping and reshipping costs.
• The order will not be reshipped until all applicable fees are paid.
• The store is not responsible for any delay caused by incorrect customer information.
• Restocking fees will apply if the shipment is returned.
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Failure to Receive the Order
• If the customer fails to receive the order or does not respond to the shipping carrier’s contact attempts, the shipment will be returned to the warehouse.
• The customer bears all reshipping costs.
• The order will not be reshipped until shipping fees are paid again.
• Restocking fees will apply.
• The store is not responsible for delays caused by the customer’s failure to respond.
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Return of Non-Compliant Products
• If a returned product is damaged, used, washed, or does not meet the approved return conditions, the customer is not entitled to a refund.
• Restocking fees will apply.
• The store reserves the right to refuse the return or dispose of the product if it is not suitable for resale.
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Order Cancellation After Shipment
• If an order is canceled after it has been shipped, the shipping cost will be deducted from the total order value.
• The customer bears all shipping costs.
• Shipping fees are non-refundable under any circumstances.
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Refunds
• Refund requests are accepted within 24 hours of receiving the returned package.
• Refunds will be processed within a maximum of 14 business days after final approval.
• Refunds will be issued to the same payment method used at checkout.
• Original shipping fees are non-refundable.
• After applying restocking fees, the amount will be deducted from the refundable balance.
If the full amount is exhausted, the customer is not entitled to any refund.
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Shipping Fees
Inside the Kingdom of Saudi Arabia:
• A fixed shipping fee of 49 SAR.
• For returns: the shipping fee will be deducted from the refunded amount.
• For exchanges: the shipping fee must be paid before the replacement shipment is sent.
Outside the Kingdom of Saudi Arabia:
• Shipping fees vary by destination country and are calculated at the actual shipping cost, plus any applicable taxes or duties, if any.
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Restocking Fees (Per Day of Delay)
• Saudi Arabia: 15 SAR per day.
• United States: USD 10 per day.
• Europe: EUR 15 per day.
• United Kingdom: GBP 15 per day.
• Rest of the world: USD 15 per day.
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Administrative Note
If the customer is unable to submit a return or exchange request through the online store, they may contact the store via the registered email address.