How to submit a request

• Return and exchange requests must be submitted within 3 days of receiving your order, through the returns feature in the online store.
• Please check your order as soon as it arrives and make sure it matches what you ordered.
• Only one return request is accepted per order.

Conditions for acceptance

A request is accepted only if all of the following apply:

• The item is unused, unwashed and undamaged.
• The item still has all its original tags and accessories.
• The request is submitted within the period stated above.

Covered cases

• If there is an error on our side or a confirmed manufacturing defect, the store covers all costs and no fees are charged to you.

Items not eligible for return or exchange

Returns and exchanges do not apply to:

• Underwear.
• Socks.
• Sports bras.
• Robes.
• Towels.
• Mugs.

Items purchased on offer or sale

Your right to a refund remains if the item is defective, does not match its description, or is different from what you ordered.

Change of mind, size or colour

• If the reason for your request is a change of mind, size or colour, you cover the shipping fee.
• A restocking fee applies in line with the approved policy.

Within Saudi Arabia

• Return and exchange requests are submitted through the returns feature in the online store.
• You cover the shipping fee in line with the approved policy.
• Once the returned item reaches us, it is inspected within one working day to confirm it meets the return conditions.
• Upon approval, the replacement item is shipped or the refund is processed, depending on the type of request.
• If the item does not meet the return conditions, a restocking fee applies.

Outside Saudi Arabia

• Once your request is approved, you receive the return instructions and shipping address through the store or your registered email.
• Returns are handed over to the approved carrier for your country.
• You are responsible for handing the parcel to the carrier according to the instructions provided.
• Returns are inspected within one working day of the parcel reaching us.
• Shipping fees are calculated by destination country based on the actual shipping cost, plus any applicable taxes or fees.
• You cover all of these costs if the request is based on personal preference, and a restocking fee applies.
• International orders may be subject to customs duties, taxes or import fees imposed by the customs authorities in your country. You alone are responsible for paying these when requested, and the store bears no responsibility for any additional costs or delays caused by customs procedures.

Incorrect address or contact details

• If an incorrect address or mobile number is entered, you cover all shipping and reshipping fees.
• The order will not be reshipped until the outstanding fees are paid.
• The store bears no responsibility for delays caused by errors in customer details.
• A restocking fee applies when the shipment is returned.

Orders not collected

• If the order is not collected and you do not respond to the carrier's attempts to reach you, the shipment is returned to the warehouse.
• You cover all shipping fees for reshipping.
• The order will not be reshipped until the shipping fee is paid again.
• A restocking fee applies.
• The store bears no responsibility for any delay caused by a lack of response from the customer.

Items returned without meeting the conditions

• If an item is returned damaged, used, washed or otherwise not meeting the return conditions, no refund is due.
• A restocking fee applies.
• The store reserves the right to refuse the return or dispose of the item if it is not fit for resale.

Cancelling an order after dispatch

• If an order is cancelled after dispatch, the shipping cost is deducted from the total order value.
• You cover all shipping costs.
• Shipping costs are non-refundable under any circumstances.

Refunds

• Refund requests are accepted within 3 days of the returned parcel reaching us.
• Refunds are processed within a maximum of 14 working days after final approval.
• Refunds are issued to the same payment method used originally.
• The original shipping fee is non-refundable.
• Once applied, the restocking fee is deducted from the amount due; and if it absorbs the amount in full, no refund is payable.

Shipping fees

Restocking fee for uncollected orders

Charged for each day of delay:

A note on process