Returns
Last updated: May 2026
UNIX Returns Policy
Easy returns within 14 days of delivery.
Quick Summary
- Return window: 14 days from delivery
- Condition: Unworn, with original tags attached
- Final sale items: Bra tops and select intimate pieces cannot be returned for hygiene reasons
- Return shipping: Customer responsibility unless item arrived damaged or incorrect
- Refund timeline: Prepaid orders refunded within 14 business days
How to Start a Return
- Email us at info@unix.com.co with your order number
- We'll send you return instructions within 24 hours
- Ship the item back in original packaging with tags attached
- Once received and inspected, your refund will be processed within 14 business days
What Cannot Be Returned
For hygiene reasons, the following UNIX items are final sale:
- Sports bras and bra tops
- Intimate apparel
- Gift cards
- Items marked as final sale at checkout
These items are clearly labeled on the product page before purchase.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery at info@unix.com.co. We'll cover return shipping and send a replacement or full refund.
Frequently Asked Questions
How long is the UNIX return window?
UNIX accepts returns within 14 days of delivery for unworn items in original condition with tags attached.
Does UNIX offer free returns?
The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
How long does a UNIX refund take?
Once your return is received and inspected, prepaid orders are refunded within 14 business days.
Can I exchange instead of return?
Yes — email us at info@unix.com.co with your order number and the size or color you'd like to exchange for. We'll guide you through the process.
Page last reviewed: May 2026 · UNIX, Saudi Arabia